Your privacy is important to us. This Privacy Policy explains how we collect, use, retain, and share your Personal Data when you use our services or interact with us.

Consent

By accessing our platforms, using the services offered on our website and digital platform, or visiting our offices for any purpose, you consent to this Privacy Policy and the processing of your Personal Data as described herein.

What Personal Data Do We Collect?

We collect the following Personal Data when you interact with our services:

• Sign-up Information: Details like your name, email address, mobile phone number, and debit card details are collected during registration. Additional information may be required as you use our services.
• Transaction Information: Data about your transactions, including amounts, merchant details, and geolocation information.
• Participant Personal Data: Information about other participants in transactions, such as names and account details.
• Information from Other Sources: Data from social media platforms when you contact us for support or complaints.
• Other Information: Additional data collected when you contact support or respond to surveys.
• Job Applications: Data about your education, employment history, and health status as part of the application process. This includes screening checks, reference verification, and background checks.

Note: We do not collect the information of minors (individuals under the age of 18).

How Do We Retain Personal Data?

We retain Personal Data for at least seven (7) years to meet business needs and regulatory obligations. Longer retention periods may apply if required by law or for legitimate business interests.

What Do We Do With Your Personal Data?

We process your Personal Data for the following purposes:

1. Providing services such as initiating payments, verifying identity, and communicating with you about your account.
2. Managing risks, preventing fraud, and ensuring the secure use of our services.
3. Complying with legal and regulatory obligations.
4. Investigating and resolving breaches, disputes, or problems.
5. Marketing our products and services with your consent.
6. Using cookies to offer targeted features and services.

Sharing Your Personal Data

We may share your Personal Data with:

• Third-party service providers performing services on our behalf.
• Financial institutions partnering with us for specific services.
• Other transaction participants and their service providers to facilitate and verify transactions.
• Government authorities, law enforcement, and legal entities when required by law.

How We Use Cookies

We use session cookies to enhance your experience on our website. These cookies are encrypted and automatically deleted when your session ends. Disabling cookies may limit your ability to use certain features of our website.

Your Rights

You have the following rights regarding your Personal Data:

• Access: Request a copy of your Personal Data and information about its use.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your data in specific circumstances.
• Objection: Object to data processing based on legitimate interests or direct marketing.
• Restriction: Request limited processing of your data in certain situations.
• Portability: Request your data in a machine-readable format or have it transferred to another organization.

How Do We Protect Your Personal Data?

We employ technical, physical, and administrative measures, such as encryption, firewalls, access controls, and CCTV cameras, to safeguard your data. However, securing your passwords and ensuring your data's accuracy is your responsibility.

Remedies For Violation And Timeframe

If a violation of this policy occurs, our Data Protection Officer will address it within seven (7) days. In case of data disclosure, we will retract the information and confirm within 48 hours.

Changes To This Privacy Policy

We periodically review and update this Privacy Policy, communicating significant changes via our website and other channels. At a minimum, we conduct annual reviews.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our official channels.

Declaration

I have read all the terms and conditions within this Privacy Policy and hereby agree/disagree to the use of my Personal Data as described above.