To place a refund request for a transfer done with YallaPay, you would need to access your account with YallaPay and search for that transaction and refund as you wish.
There are small fees related to refunding a payment, but YallaPay fees on the original payment will not be returned in case of a refund.
A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.
We aim to make our pricing simple and transparent, and our standard fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. To address these underlying payment processing costs and continue providing these services as part of our standard pricing, YallaPay does not return our fees when a payment is refunded.
You can refund charges made to your account, either in whole or in part. Refunds use your available YallaPay balance—this doesn’t include any pending balance.
For most transactions, there are small fees to refund a charge, but the YallaPay and processing fees from the original transaction aren’t returned.
We submit refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.
